It depends on if the order is sent or not. Use the contact form above and we'll look into it.

No, due to technical limitations, we can only send them separately.

Unfortunately, we can't exchange products in an order. You have to place a new order to receive the correct product.

Our warehouse sends the order within 1-2 working days. It usually takes 1-3 working days for the parcel to be delivered to a service point by DHL. For Finnish customers, the delivery time is slightly longer and might take up to 7 working days.

All orders are delivered by Bring to your local service point.

We don't offer home deliveries at the moment. Our intention is to open up more delivery options in the checkout in the future.

Please send us an email or use the contact form and we'll look into it.

Send us an email or use the contact form and we'll look into it.

You can pay by MasterCard, American Express, Apple Pay and invoice options provided by Klarna.

We do not process Klarna invoices. For assistance, you should contact Klarna customer service. We recommend you to download their app to see the invoice and other relevant information there.

This could depend on different reasons:

1. You have provided an address different from your registered home address or other vital information to prove that the order is placed and received by the right person. You can never place an invoice order with a different delivery address compared to your registered home address.

2. A technical problem in our checkout, or in the Klarna system. Please try again later or try another payment option.

3. An unknown reason that isn't induced by technical errors. In this case, we recommend you to contact Klarnas support for a definitive answer.

Klarna usually performs a small check to confirm your payment ability. When they do this, it usually doesn't imply a full check which is visible on your credit score report. However, they have the right to perform a full credit check to approve the purchase, no matter how low or high the order value is.

If it happened and you don't know why, we recommend you to contact their support to get answers on all your questions.

As we don't manage the invoices, this is something we can't help you with. However, you can always manage your invoices in the Klarna app where you also can report returns.

1. Get in touch with our customer service by sending us an email or use the contact form.
2. We'll send you a return slip.
3. Put the products in the box and make sure they are protected during the transport back to our warehouse.
4. Make sure to get the receipt from the service point once you hand in the parcel for transport.
5. Once we receive the returned parcel in the warehouse, we can register a refund for you.

No, we can't send you a new box for your return.

You may use any kind of delivery box to send your order back to us. Just remember to make sure the box is resilient enough to protect the products during the transport to our warehouse.

Ambassade Biologique Recherche Stockholm only accepts returns on products being purchased there and not online orders.

We can only issue a refund once the returned goods are back at the warehouse. If it takes more than two weeks from the date you sent the order back to us and you haven't heard anything regarding the refund, please send us an email and we'll look into it.

We don't accept returns on purchases from other countries or retailers. We recommend you to get in touch with the place of purchase to solve the matter.

Please send us an email with your inquiry or use the contact form, and we'll help you with your matter.

We recommend you to book an appointment for a consultation. We offer them online and at Ambassade Biologique Recherche Stockholm. Please check this link for more information!

Yes, we can delete your account. However, we want to make you aware that we are obliged by Swedish accounting law to save essential information related to the order/orders for 10 (ten) years after. the last date for purchase. The stored information will be masked as far as possible to keep it non-personal. Please note that an account deletion will not delete your purchase history at Klarna.

To get your account deleted, get in touch with us by using the contact form below.

Of course. Use the contact form below and we'll help you with the process of sharing the information.

Please note that only the owner of the account can demand to receive this information.

At the bottom of this page, you will find a field for subscription. Type your email and click on the letter symbol. Now, you're subscribed!

The easiest way is to click on the unsubscribe-link at the bottom of our newsletters. You can unsubscribe at any time. If this, for some reason, doesn't work then use the contact form below and we'll make sure you're fully opted out of any communication.

Please note that unsubscribing from the newsletter doesn't include vital communication regarding orders and customer service matters.

No, gift cards purchased at the online store can only be used at the online store. This is because we have different checkout systems. If you wish to give a gift card to be used for treatments and/or products, please visit us at Ambassade Biologique Recherche Stockholm.

It depends on the order value. If the order value is lower than the gift card value, then the remaining value will be available for another purchase. If the order value exceeds the gift card value, then the amount will be redeemed in full.

It expires in one (1) year after the purchase date and it cannot be prolonged. You find the expiration date in the gift card email.

We don't treat these order in any different way from orders paid by card or by invoice. However, the amount will always be repaid to the original gift card or as a credit and not in a cash reimbursement.

No, the return rules don't apply to the gift cards.

Due to some technical limitations, this is something that we can't offer today. We're looking into a solution for this, but for now, we can only send it by email. You may purchase a physical gift card for treatments and products at Ambassade Biologique Recherche Stockholm.